How much does shipping cost?
Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost.
How long does delivery take?
Usually 2-4 weeks. Due to high demand of some of our most popular products in remote area, please allow 3-6 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
Yes, tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as shipping company may delay the shipment. Make sure to open an account so you can always keep track on your order status.
I’ve entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.
Can I cancel my order after it’s been placed?
It is possible to cancel in 12 hours after order placed. After that, we are unable to cancel your order once it has been processed and/or shipped.
Buyer no longer wants the items – This is the most common example which Froggy Enterprises does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Froggy Enterprises is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Can I get refund if I do not get my item?
It usually takes around 2-4 weeks to arrive unless remote destination or festival season, which may take up to 6 weeks to arrive. Customs checking will also delay the delivery time, please be patient for the delivery. If the parcel does not arrive in 2 months, with tracking information or the sent receipt of the parcel provided, a refund up to 80% of the order or a replacement will be sent again under agreement.
What is the return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at email@example.com with details/photos of the product and the defect.
We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund the 80% of its purchase price, using the original method of payment.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please contact us for availability and pricing.
7-15 Days (90%)
15-25 Days (95%)
24-40 Days (99.99%)
41-60 Days (100%)
Battery Charging Case etc. flammable accessories takes longer duration in shipping. Because they aren’t allowed in Aircargo. They will travel in surface cargo.
Why it takes time?
It takes time because we ship products international shipping which requires custom clearance on both countries.
What if item not received?
We have easy refund policy, if we fail to deliver item within above mentioned time we will issue you full refund / resend a new order.
Please allow 3-5 days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer
Froggy Enterprises is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
The customer refuses to accept the package
No attempt is made in the country of destination to deliver the package.
Froggy Enterprises reserves the right to abandon the package(s) and will not be responsible for any refund.